FAQ | SHIPPING | POLICIES

Shipping

Orders can take up to one week until posted, if you need an order urgently posted you can select express shipping at the checkout. All orders made before 2pm with express shipping will be shipped that same day. Orders are packaged safely and sent via Australia Post. We cannot accept responsibility for damaged or missing items. Postage and handling under 500g is capped at $9, under 3kg $15 and over 3kg $20.

International Shipping- Yes we do international shipping. Standard international shipping with tracking under 500g is $25 AUD. Orders over 500g will have additional costs, please email us at ourearthsmagic@hotmail.com for shipping quotes on larger orders.

All orders are sent out from Tamborine, Queensland.

Pick Up

Our Earth's Magic does have the option to pick up from Tamborine. Just simply send a us a message to our Facebook page or email us at ourearthsmagic@hotmail.com.

FAQ

How long will it take for my order to be posted?

Orders are can take up to a week to be posted, if you need something urgently all express shipping will be shipped same day as order.

Can I use the crystal soaps and bath bomb with essential oils in them while pregnant?

We suggest to consult your physician before using essential oils while pregnant. Although there are no concerns directly linked to essential oils, we like to list all of the precautions to be safe. 

Does your bath bombs stain the tub?

No our bath bombs don't stain the tub, they do leave a colour ring but it easily comes off with a cloth and detergent.

Are the Crystals cleansed before being sent?

Yes! All crystals are cleansed with white sage before being sent off to their new homes.

 

Exchanges 

Our Earth's Magic does not accept exchanges or refund due to change of mind.

Product Information

Some photographs may portray colours or sizes slightly different than in person. Please read descriptions for measurements. Crystals are gifts from the earth and every one is different and unique, all sizes and weights are approximates, some may have different colour variations and slight imperfections. Please always read descriptions carefully especially when there are variants, we don't replace items that are ordered incorrectly due to buyers mistake.

For any enquires when ordering do not hesitate to contact us via Facebook message, Instagram direct message or via email ourearthsmagic@hotmail.com.

Spiritual Tools

Our products provide spiritual support, crystals and other tools are not prescriptions or medical advice.